PATIENT NONDISCRIMINATION POLICY
Effective January 2, 2021
Revised April 27, 2023

This policy ensures that all patients and visitors of Harmony Healthcare Orlando, Inc. (DBA Harmony Healthcare, Inc.) are treated with equality, in a welcoming, nondiscriminatory manner, consistent with applicable state and federal law. 

Scope

This policy applies to all members of the Harmony Healthcare, Inc. workforce, including employees, medical staff members, contracted service providers, and volunteers, and to all vendors, representatives, and any other individuals providing services to or on behalf of Harmony Healthcare, Inc. (“Harmony personnel”).

Purpose

To ensure that all patients and visitors of Harmony Healthcare, Inc. are treated with equality, in a welcoming, nondiscriminatory manner, consistent with applicable state and federal law.

Policy

Harmony Healthcare, Inc. is dedicated to providing services to patients and welcoming visitors in a manner that respects, protects, and promotes patient rights.

• Harmony personnel will treat all patients and visitors receiving services from or participating in other programs of Harmony Healthcare, Inc. and its affiliated clinics with equality in a welcoming manner that is free from discrimination based on age, race, color, creed, ethnicity, religion, national origin, marital status, sex, sexual orientation, gender identity or expression, disability, veteran or military status, or any other basis prohibited by federal, state, or local law.
• Harmony personnel will inform patients of the availability of and make reasonable accommodations for patients consistent with federal and state requirements.  For example, language interpretation services will be made available for non-English speaking patients and sign language interpretation will be made available for hearing impaired patients.
• Harmony Personnel will afford visitation right to patients free from discrimination based on age, race, ethnicity, color, creed, national origin, immigration status, religion, income, education, language, disability, sexual orientation, marital status, sex, gender identification or expression, veteran or military status, or any other basis prohibited by federal, state or local law, and will ensure that visitors receive equal visitation privileges consistent with patient preferences.
• Harmony personnel are prohibited from retaliating against any person who opposes, complains about, or reports discrimination, files a complaint, or cooperates in an investigation of discrimination or other proceeding under federal, state, or local anti-discrimination law.
• Any person who believes that he, she, or another person has been subjected to discrimination which is not permitted by this Policy, may file a complaint by contacting the Privacy Officer at (407) 777-2022.

Harmony’s internal grievance and complaint procedures comply with Section 504 of the Rehabilitation Act of 1973, Title II of the ADA, Title VI of the Civil Rights Act of 1964, or the Federal regulations implementing these laws. To file a complaint or grievance or in case of questions, please contact our office directly.

Harmony Healthcare Orlando, Inc
189 S. Orange Ave Suite 1830
Orlando, FL 32801
Tel: (407) 777-2022
Fax: (407) 942-8996
contact@harmonyhealthcareorlando.com

Harmony personnel are prohibited from retaliating against any person who opposes, complains about, or reports discrimination, files a complaint, or cooperates in an investigation of discrimination or other proceeding under federal, state, or local anti-discrimination law.